• Our refund and returns policy lasts 3 days.

    To be eligible for a return, the kit must be unused and in the same condition received. It must also be in the original packaging. Buyer must pay for return shipping.

    Please contact the EcoVillage for prior approval and return instructions. 800.615.3753 or service@hydroponicsbydesign

    There are certain situations where only partial refunds are granted:

    The kit is not in its original condition, is damaged or missing parts for reasons not due to the EcoVillages’ error.
    The kit is returned more than 3 days after delivery.

    Once your return is received and inspected, the EcoVillage will send you an email to notify you that your return has been received. A refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    A refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact the EcoVillage at {email address}.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    To return a kit, please mail it to: {physical address}.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Please consider using a trackable shipping service and/or purchasing shipping insurance. The EcoVillage does not guarantee that your kit will be returned safely or promptly.

    Contact the EcoVillage at {email} for questions related to refunds and returns.